I need help

Where to get information, advice or psychological support

Brno helpline

The City of Brno has established a free telephone line at number +420 800 140 800.

The line is available on weekdays between 7:30 and 15:00 (Mondays and Wednesdays till 17:00). The operators can speak English, too. 

What you can get there:

  • assistance to get informed of and understand the current living situation,
  • advice how to solve the situation,
  • instructions how to file applications for various social benefits,
  • complex information on available social services,
  • intermediation and arrangement of contacts with other organizations focusing on help in difficult situations,
  • social advice in person, by phone or e-mail socioinfopoint@brno.cz.

National infoline

The national infoline 1212 provides information on current situation, how to proceed when having symptoms of the disease, or where to get a psychological support. It is operated in Czech language only.